Brisbane Uber customer has credit card number used to open fraudulent account

AN UBER customer has questioned the security checks of the ride-sharing giant and a major bank after his credit card number was used to open a fraudulent account and billed for 19 trips in one day.
Brisbane sonographer Dane Corowa got the shock of his life when he checked his bank account to find he had been billed for 23 Uber journeys over one weekend.
He told The Courier-Mail the fraudulent transactions started on Friday, October 6 when his card was billed once.
The card was charged for three rides on Saturday and then another 19 on Sunday, with one trip costing $86.
Brisbane Uber customer Dane Corowa ‘s credit card details misused, with 19 trips logged in an hour.
Mr Corowa stumbled on the transactions last Wednesday and in total, he was billed $736 for 23 trips.
“I didn’t get any emails about the trips. I only found out because I just happened to check my account and I saw ‘Uber, Uber, Uber’ on the account,” he said.
“I did try the Commonwealth Bank on the phone but they were experience high volumes of calls and so I cancelled the card myself”.
“I think if someone sets up an account with a card that has already been registered with Uber, it should flag that the card is in use. Then they should at least give the original account holder the opportunity to say ‘no or yes’ for it to be used.”
Mr Corowa, who appeared on the first season of the Australian version of The Amazing Race, said Uber had agreed to refund his money.
He has questioned how his credit card number, which had already been registered, could be repetitively used on one day and not raise concerns with either the bank or Uber.
An Uber cannot not cross-reference credit cards because of privacy laws, it’s not uncommon for several people to have access to one account.
An Uber spokesman said the company could not cross-reference credit cards because of privacy laws, and it was not uncommon for several people to have access to one account and therefore register numerous transactions within a 24-hour period.
He said on this occasion they had refunded the fares to Mr Corowa.
“It’s not uncommon for us to see multiple accounts use the same credit card, especially among family members or businesses,” the Uber spokesman said.
“We treat reports of credit card fraud seriously, and will act quickly to refund fraudulent charges.”
Mr Corowa asked where and when the trips were taken to try and determine how someone stole his number.
“Uber apparently can’t tell you. I do know his name was Joey,” he said.
A Commonwealth Bank spokeswoman would not disclose whether this type of fraud was prevalent or why their detection systems failed to pick-up the transactions.
“We are concerned when any customer is the victim of fraudulent activity. Our process is to fully reimburse customers when they have been legitimately defrauded,” she said.
“We work closely with law enforcement agencies and other banks to share information and understand potential threats, as well as invest in technology and people to monitor unusual account activity.
“Fraud patterns are continually evolving and we constantly review and update our monitoring systems to detect fraud.”
A Queensland police spokesman said ride-sharing fraud had not been identified as a major issue but warned about the necessity to keep credit and bank card detail secure.
“Whilst there is no specific information to indicate a trend of fraud in relation to ride sharing services, the Queensland Police Service always encourages people to take steps to secure their identity documents and personal information and report any suspected fraud to police,” the spokesman said.

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